Business
Communication Systems
IP Office (2-90 lines)
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Avaya
IP Office, winner of the 2002 Communications Convergence Product
of The Year Award, is an "all-in-one" office communication
solution that can make a difference for your business by eliminating
the need for separate lines for voice and data. With the option
to combine voice, data, and essential business applications on a
single IP network, IP Office significantly lowers network fees associated
with traditional multiple-network arrangements.
IP Office offers simplicity with one solution, one vendor, and one
package. Moreover, IP Office uses system administration tools that
are compatible with Microsoft® desktops and traditional office
telephony making it easier to deploy and learn.
IP Office provides the foundation for ongoing growth by allowing
you to choose a solution just for voice communications and add data
capabilities gradually. As your technology needs change you can
expand the system to “converge” voice, data and Internet
communications in one, integrated system.
Open CTI interfaces. TAPI-compliant
out of the box, Avaya IP Office integrates easily with popular contact
management applications such as Microsoft Outlook®. Sophisticated
custom applications can be rapidly developed and deployed with our
full software development kit.
Compact Business Center. Provides
reports on overall system performance, basic call center functionality
for a workgroup with quality of service reporting, simple plug-and-play
installation, and more.
Compact Contact Center. The formal contact center option
with a full customer management tool set, including real-time agent,
system, and group management; standard and custom reporting; real-time
tracking and analysis; options for agent connection; remote agent
support; and wallboards for installations of up to 75 agents.
Queue Manager and Campaign Manager.
Powerful voice and interactive voice response (IVR) optional applications
for the Compact Contact Center that facilitate agent and traffic
management for better productivity and customer service
next »
Other
Business Communications Products from ICS:
Partner(2-15
lines)
STS
(24 lines)
Magix (2-80 lines)
IP Office (2-90 lines)
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