Partner Messaging
200 Mailboxes

Partner Voice Messaging
4 to 12 Mailboxes

Starplus STS
In-Skin Voice Mail
64 Mailboxes

Starplus Dispatch–
Unlimited Mailboxes

Merlin Messaging
Up to 200 Mailboxes

IP Office Voice Mail Pro
Unlimited Mailboxes

• • •

Voice mail is an integral part of any business and a key element of your Customer Relationship Management strategy. When you offer the option of leaving a message, you’re providing an after-hours or peak calling-period alternative for customers who don’t have time to wait—either today, or until tomorrow. When you give employees and suppliers the opportunity to relay time-sensitive information securely and access it at any time, your business becomes more proactive and productive. When your people are better prepared and more responsive, your resources are better utilized, and your customers know they can depend on you.

Avaya IP Office Voice Mail options address a wide range of business needs:

VoiceMail Lite is the standard voice mail
application that offers a complete voice messaging solution. Capable of handling up to four simultaneous calls, VoiceMail Lite provides personalized service every day of the year. Service options include automatic answer for unavailable employees, personalized greetings for customer assurance, and the ability to copy and forward messages with attachments to other individuals or groups. VoiceMail Lite helps ensure clear, timely messages by first stamping each message with the date, time, and caller’s number—then notifying users of their voice messages through e-mail, via the PhoneManager application or individual terminal display, or with periodic rings to user-designated phone numbers.

VoiceMail Pro
Businesses with growing needs can scale up to 30 simultaneous calls, and can take advantage of the VoiceMail Pro Manager. A powerful voice processing system with an easy-to-use graphical interface, VoiceMail Pro Manager offers tools that can help make your employees more productive, including integrated voice and e-mail messaging, and auto attendant. At its most basic, VoiceMail Pro Manager provides auto-attendant functionality—helping busy operators and providing information to customers via recorded messages while they route to the appropriate extension. This includes a simple configuration suited to your particular company—such as “press 1 for sales, 2 for service, or 3 for the operator”—that either answers all incoming calls or serves as the primary backup for a live operator during high-volume periods. Auto-attendant gives customers a list of department or individual extensions to choose from—helping increase the efficiency of your transactions with direct access and helping callers “learn” the extension they need for future calls. Auto-Attendant is also helpful when multiple languages are required; businesses can enable an initial selection set that lets callers choose the language they prefer for navigating subsequent options.

Additional features include:

Whisper Announce. Asks callers for their name, which is then forwarded to the destination users who then can decide whether to accept the calls or not.

Assisted Transfer. Monitors transferred calls, returning them to the sender if the transfer isn’t answered.

Graphical User Interface. Allows users to set VoiceMail Pro functions for given time periods: normal operation, heavy traffic periods, holidays, and more. VoiceMail Pro then can anticipate changes to help provide the best service possible at all times.

VoiceMail Pro. Can act as an office assistant, triggering actions connected to IP Office - for instance, it can allow users to turn on the office heat via their cell phone as they drive to work.

Integrated Messaging Pro. An optional application for VoiceMail Pro, and based on integration with a Microsoft Exchange server email system, creates a single point of management for email and voice mail messages. PC users can see voice mail presented as email messages with call information in the header.

Call ICS today for a full list of features.

Other Voice Messaging Products from ICS:
Partner Messaging—200 Mailboxes
Partner Voice Messaging– 4 to 12 Mailboxes
Starplus STS In-Skin Voice Mail– 64 Mailboxes
Starplus Dispatch– Unlimited Mailboxes
Merlin Messaging—Up to 200 Mailboxes
IP Office Voice Mail Pro– Unlimited Mailboxes